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1 A practical field guide for iso 9001:2008 / MYHRBERG,Erik V. 00008330
2 Business process benghmaking finding & implementing best practice / CAMP, Robert C. 00000299
3 Creativity Innovation & Quality / PLSEK, PAUL E. 00000502
4 ISO 9001:2008 internal audits made easy 3rd.ed. / PHILLIPS,Ann W. 00008346
5 Root course analysis:a tool for total quality management / WILSON,Paul F. , 1.Larry D.Dell700 1 , 2.Gaylord F.Anderson 00008431