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Service Managt.Operations Strategy & information Technology / FITZSIMMONS, James A. , 1. Mona J. Fitzsimmons
00002141
2
SERVICES MANAGEMENT, OPERATIONS,STRATEGY INFORMATION TECHNOLOGY 8e / FITZSIMMONS, JAMES A. , 1.MONA J. FITZSIMMONS700 1 , 2.SANJEEV BORDOLOI
00009959
