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658.4013
SUM
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Summers, Donna C. S.
Quality management: creating and sustaining organizational effectiveness, 2e / New Jersey : Pearson Education, 2009
xiv, 574p. ill. 24cm.
ISBN: 0135005108
1. Total quality management.650 0 2. Quality control.650 0 3. Organizational effectiveness.
00012012 (RUJUKAN)
00012013 (PINJAMAN)
00012014 (PINJAMAN)
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